home » terms and conditions

Terms and conditions

1. Definitions
You - the customer a person or company buying or using The MESH Shop Products
Consumer - a person buying Products for their own use.
Business Customer - a company with a network.
The MESH Shop (us, our) - the Product vendor as identified on your invoice.
Order confirmation acknowledgement of Product ordered by you, sent by The MESH Shop. Price stated in Order Confirmation
Product as described in Order Confirmation

2. Application
This Agreement applies to this sale and all statements made by The MESH Shop in brochures, price lists, adverts, quotations, on the internet or verbally. Variations to this Agreement must be made by The MESH Shop in writing. Any other Terms and Conditions are excluded. Placing your order means acceptance of this Agreement. The MESH Shop may change this Agreement at its choosing.

3. Orders/Contract
Orders are accepted via the Internet only and are only binding when accepted by The MESH Shop and The MESH Shop sends out the Order Confirmation by e-mail and payment is taken. Please check the Order Confirmation and notify The MESH Shop of any mistake by e-mail immediately or the details stated in the Order Confirmation will apply to this Agreement.

4. Price & Payment Terms
The MESH Shop reserves the right to change Products at any time but The MESH Shop guarantees you at least equivalent functionality and performance. The MESH Shop endeavours to provide the lowest prices available on the web and will match any bona fide price available on another supplier's website providing they have stock. A price match will only be considered on a like for like basis. We will consider any price match requests providing the other supplier's identifying part code is entered on the request and that the full web address is provided. We will decline to match any prices without this information. Any requests to match such prices shall be made prior to order acceptance by e-mail. Once an order has been accepted, the agreed price shall not be modified. We reserve the right to not or refuse to price match if item would be below our cost.

Price excludes tax and shipment. Exchange rates, duties, insurance, freight and purchase costs (incl. for components and services) may cause The MESH Shop to adjust prices. Payment will be made before supply by Credit Card only. The MESH Shop may suspend deliveries or service until full payment has been secured.

5. Delivery/Title/Risk
The goods you order will be delivered to the address you give when you place your order, except that some deliveries are not made outside the United Kingdom. The Supplier reserves the right to refuse delivery to an address which is not the address of the credit/debit card holder.

Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. Time for delivery shall not be of the essence and delivery by instalments may be made. The goods may be delivered by the Supplier in advance of the quoted delivery date. Upon receipt of your order you will be asked to sign for the goods received in good condition. If you are unable to check the contents of the package at that moment in time please sign for the parcel as "UNCHECKED". Failure to do so may affect any claims that you make thereafter. The customer shall report any damage or shortage to The MESH Shop via the Internet in writing within 7 days of delivery. Provided prompt notice of transit damage or loss is given and provided it is proved to the Supplier's satisfaction that such damage occurred in transit in the UK but not otherwise, the Supplier will refund, repair or replace such equipment free of charge to the customer.

Title to Product does not pass until full payment in cleared funds has been received for all goods delivered to the buyer under this and all other contracts between the seller and the buyer. Until then you must insure and store our goods separately and you may not modify, pledge or sell them. The MESH Shop may enter the storage premises to repossess the goods. Should you sell them before title passes, you will become The MESH Shop's agent and the proceeds of the sale shall be held on our behalf, separately from your general funds. The MESH Shop may sue for the Price before title passes. If you refuse delivery without The MESH Shop's agreement, you must pay The MESH Shop's expenses or loss resulting from that refusal, including storage costs, until you accept delivery.

6. LCD Display Pixel Anomalies
Three transistors together combine three colours (red, green & blue) to display a white dot or pixel. Each individual transistor is called a sub pixel.

Sub pixel: dull or bright spots, single colour, red, green or blue. 15" or smaller Panel size: up to 4 sub pixels anomalies permitted 17"-19" Panel size: up to 8 sub pixels anomalies permitted

White pixel: 0 permitted. Black pixel: 0 permitted.

7. Acceptance
When you receive the Product you must inspect it within 7 days. After this period, you will have accepted the Product. If The MESH Shop agrees to the return of the Product at its choosing, it must be in its original condition with packaging, with a The MESH Shop issued Return to Manufacturer Authorisation (RMA) and proof of purchase; the return costs may also be payable by you.

8.Returns
Before returning any items(s) to The MESH Shop please ensure that you have:

Clearly marked on the outside of the package the RMA number as stated in the top right hand corner of the RMA document. Please do not write directly on the box/packaging, attach a separate label.
Enclosed all items originally supplied with the returnable product, unless informed otherwise.
Used all of the original packaging to return the goods.
Ensured the The MESH Shop address is clearly displayed.
Ensured the goods are securely packaged and sealed.
Returned the goods via an insured method i.e Recorded delivery which records you sending it and requires a signature on receipt. The MESH Shop cannot accept responsibility for any goods until they have been signed for by a The MESH Shop member of staff.

Failure to follow this procedure may result in your return being rejected.

Our Postal Address is
MESH House
Unit 1 Oxgate Centre
Oxgate Lane
London
NW2 7JA

Web: www.themeshshop.com
E-mail: support@The MESH Shop
Tel: 08447 36 04 40

9.Distance Selling Regulations
Distance Selling regulations allow for a cooling off period of 7 days from receipt of goods covered under the legislation. Customers may return specified goods without reason within this period for a refund. This excludes goods made to the consumer's specifications. It does not apply to goods intended for everyday consumption. Video recordings or computer software unsealed by the consumer are also excluded. The cost of returning and appropriately insuring the goods until satisfactory receipt at The MESH Shop will be borne by the customer.

To cancel the contract, an RMA request must be received via the website at www.themeshshop.com within 7 working days of receipt of the goods. Delivery is deemed to be completed on the day after receipt of the goods. The customer will be required to return the goods in its original condition with packaging, before a refund can be processed. Following receipt of written rejection the customer will be sent a RETURN TO MANUFACTURER number within 5 working days via e-mail. This number must be quoted on all returned goods so that the goods can be properly identified. The company cannot be held responsible for goods returned without proper identification.

It is the customers responsibility to ensure the safe return of the goods and the goods will be deemed as returned upon inspection and confirmation that they are in good order by The MESH Shop. A refund will be issued within 7 days of satisfactory receipt of the goods at The MESH Shop. Refunds will be by payment to the originating credit card. The Regulations do not apply to used goods and unsealed licensed. The MESH Shop will deduct from any refunds the transit delivery charges incurred by The MESH Shop

CONTACT DETAILS

Your contract is with
MESH House
Unit 1 Oxgate Centre
Oxgate Lane
London
NW2 7JA

Web: www.themeshshop.com
E-mail: support@themeshshop.com
Tel: 08447 36 04 40

If you have any questions or complaints regarding the company, please write to the Customer Care Manager at the above address. The company will endeavour to acknowledge written complaints within 5 working days. The time it takes to reach complete resolution of complaints will be governed by the nature and complexity of the issue but we will endeavour to ensure that consumers are informed of the progress of complaints as appropriate.

Details of the specification, price and arrangements for payment of the goods purchased by distance selling are available on our web site, in our company publications and will also be provided on invoices despatched with your order. You are advised to print out your web order for your records.

Details relating to the warranty of products purchased from The MESH Shop will be as detailed on the website at the time of order. These details form part but are not the exclusive extent of your contract with The MESH Shop which is governed under English law. Your statutory rights as a consumer are unaffected.

10. Liability

If your bank or card issuer holds you liable, The MESH Shop will cover your liability up to £50.00 provided that the unauthorised use of your credit or debit card resulted through no fault of your own from purchases made at The MESH Shop while using the secure server.

A Few Important Notes: this guarantee only applies to credit or debit card purchases made using The MESH Shop's secure server. This guarantee covers a maximum liability of £50.00. In the event of unauthorised use of your credit or debit card, you must notify your card provider in accordance with its reporting rules and procedures.

The MESH Shop does not accept liability for 1) indirect or consequential loss, 2) loss of business profits, salary, revenue, savings, 3) damage remedied by The MESH Shop within reasonable time, 4) loss avoidable by you through reasonable conduct, including backing up all data and following The MESH Shop's reasonable advice generally, 5) all items excluded from the Warranty by Force Majeure

11. Software
Software not owned by The MESH Shop is supplied subject to licence and warranty of the Software licensor. The MESH Shop enclosed the Software licence that you require with the Product where necessary; you must comply with that licence.

12. Export Control
You acknowledge that Product may include technology and Software which is subject to EU and US export control laws and laws of the country where it is delivered or used: you must abide by all these laws. Product may not be sold, leased or transferred to restricted end users or countries or for a user involved in weapons of mass destruction or genocide. You acknowledge that EU and US restrictions vary regularly and depending on Product, therefore you must refer to the current EU and US regulations.

13. Force Majeure
The MESH Shop is not liable for delays in performance (incl. delivery or service) caused by circumstances beyond its reasonable control and will be entitled to a time extension for performance; examples include strikes, supplier/transport/production problems, exchange fluctuations, governmental or regulatory action and natural disasters. If this lasts more than 2 months, this Agreement may be terminated by either party without compensation.

14.Confidentiality
Each party must treat all information received from the other marked "confidential" or reasonably obvious to be confidential as it would treat its own confidential information.

15. Termination
The MESH Shop may terminate this Agreement with written notice if you: 1) fail to make payment in full within 14 days.

16. Your obligations as a Customer
You are responsible for;

your own choice of Product and its suitability for purpose;
your telephone & postal charges in contacting The MESH Shop, if any;

17. Data Protection
Your data will be held and /or transferred in strict accordance with the applicable data protection laws and The MESH Shop's data protection registration and you consent to this. You may instruct The MESH Shop not to use your data for direct marketing purposes.

18. Consumer Rights
Any statutory Consumer rights are unaffected by this Agreement.

19. Jurisdiction
English law and the exclusive court jurisdiction of the English courts will apply to this Agreement. The Vienna Convention on Contracts for the International Sale of Goods is excluded.

20. Miscellaneous
If any part of the Agreement is found to be invalid or unenforceable by a court, the rest is unaffected. The MESH Shop may subcontract its obligations to a competent third party. Otherwise, neither party may assign or transfer any obligations or rights. All notices must be in writing (by hand, email, fax or 1st class post deemed delivered 48 hours after posting) and sent to a legal officer of either party.

You can find all The MESH Shop policies and notices via www.themeshshop.com and you should refer to this site for any further updates.

Thank you for doing business with The MESH Shop.

about us : contact us : help : terms and conditions